8/28/2023 0 Comments My guardian credit union locations![]() Informs and advises member of status or enhancements to current account productivity, and suggests resolution on account disputes and other account activity. Troubleshoots and resolves member and internal inquiries in a timely, professional and accurate manner.Seeks opportunities for to improve efficiency and communicates to leadership. Works actively toward individual, branch and credit union goals while ensuring quality service is provided. ![]() Demonstrates customer service skills, attentiveness, tact and diplomacy in dealing with members and co-workers. Maintains knowledge of product and service offerings. Uses every encounter as an opportunity to advise or educate the member about additional services or programs that might benefit them. Proactively identifies and recommends products and services for the betterment of the member. ![]() Provides feedback to Branch Operations based on observations to identify and support continuous improvement. Provides coaching and assists with the training of other employees as needed.
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